Send conditions
When you place an order at Dopamine Concept Store, shipping costs are included in the final price of your order once you are in the cart, since the system calculates delivery costs depending on the shipping address and automatically modifies them when adding products or vary quantities.
When does my order ship?
All products indicated on the website as "In stock" are shipped within 24/48 business hours. Orders placed before 12 noon may be shipped the same day, depending on the volume of orders (working days).
Deliveries may take 3 to 10 business days after completion of preparation.
Shelving shipments may take up to 1 week, depending on model availability at the time of purchase. If there are more than 2 shelves, they will most likely be gone within a week.
Once we deliver the order to our associated courier company, we will notify you via email so that you can track it.
The order status may not be updated for a day or two until the package reaches the destination.
*We do not ship on holidays or weekends.
*Shipping to French islands and Portuguese islands: upon request to price shipping.
**Due to the volume of shipments during the Black Friday, Christmas, Epiphany and Valentine's Day period, deliveries may experience delays.
**We are not responsible for late deliveries due to unforeseen circumstances beyond our control.
How much is the shipping?
Balearic Islands:
- Standard: 1,95 €
- Express: 6,95 €
- Oficina de Correos: Gratuito
Spain:
- Standard: 1,95 €
- Express: 7,49 €
- Oficina de Correos: Gratuito
- Shipping price: €8.95
- The customer must add their ID to the delivery note for customs. If not, the customer will be called to confirm the identification document in order to proceed with the shipment of their order.
Portugal, France, Germany, Austria, Belgium, Italy, Greece, Poland, Latvia, Lithuania, Luxembourg, Denmark and the Netherlands:
- Standard: 6,95 €
- Express: 14,95 €
** We ship to other countries, as well as the USA, Canada, Switzerland, among others, with different shipping costs depending on the weight of the package. You will be able to see the available countries when validating your shopping cart. Delivery can take up to 10 business days.
RETURNS: If the return is due to withdrawal, the return costs will be borne by the customer.
INCIDENTS:
In the case of damage caused by transport, you must contact us within a maximum period of 48 hours via email info@dopamineconceptstore.com. You must attach in the message:
- Images of the complete packaging to appreciate the damage.
- Images of the damaged product.
- Images of the carrier label. This label is the one attached to the box where the sender and recipient data are displayed.
These requirements are necessary to be able to manage the claim.